Happy Planet Cleaning Services (“Happy Planet Cleaning Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting cleaning services, scheduling estimates, communicating with our team, or using our services.
This Privacy Policy explains how we collect, use, store, protect, and disclose information, including information associated with email, telephone, and SMS text messaging communications.
This Privacy Policy applies to our website, https://www.hpcleaningservices.com, and to our customer communications and cleaning services.
By using our website or providing your personal information, you acknowledge the data practices described in this Privacy Policy. Where consent is legally required, we obtain that consent separately.
1. Information We Collect
Happy Planet Cleaning Services may collect personal information necessary to respond to inquiries, provide cleaning services, schedule visits, and maintain customer relationships.
Personal and Contact Information
- Full name
- Email address
- Telephone or mobile phone number
- Service address (the home or property to be cleaned)
- Company or organization name, when applicable
Home and Service Information
- Type of cleaning requested, such as recurring, deep, move-in or move-out, window, carpet, rug, or upholstery cleaning
- Preferred service dates, times, and how often you would like service
- Home size, condition, and details about rooms, surfaces, pets, or access
- Product preferences and special instructions
- Estimate requests and appointment details
- Information required to prepare quotes or schedule cleaning services
Communications Information
- Messages submitted through website contact or inquiry forms
- Email correspondence
- SMS text message conversations
- Telephone inquiries and relevant communication records
- Appointment confirmations and scheduling information
- SMS opt-in preferences, consent records, and opt-out requests
Website and Technical Information
When visitors access our website, certain technical information may be collected automatically by the website, hosting environment, or supporting technologies. This may include IP addresses, browser type, device information, website activity, and general usage information.
We collect only information reasonably necessary for legitimate business operations, service delivery, customer communications, and applicable legal obligations.
2. How We Collect Information
Happy Planet Cleaning Services collects information directly from customers and prospective customers through:
- Website contact and quote request forms
- Online estimate and appointment booking forms
- Email communications
- Telephone conversations
- SMS text messaging conversations
- Estimates, walkthroughs, and service planning conversations
- Information voluntarily submitted when requesting a quote or cleaning service
We may also receive technical information automatically when someone visits our website.
We do not purchase customer contact lists or sell customer leads.
Providing a mobile phone number alone does not constitute consent to receive automated SMS text messages.
3. How We Use Information
Happy Planet Cleaning Services uses personal information for legitimate business purposes related to its cleaning services.
These purposes include:
- Responding to cleaning inquiries and customer questions
- Preparing estimates and quotes
- Scheduling and confirming estimates and cleaning appointments
- Coordinating recurring and one-time cleaning visits
- Providing service-related updates
- Communicating changes to scheduled appointments
- Following up on customer-initiated inquiries
- Providing customer support
- Maintaining records of customer requests and communications
- Managing customer relationships and service workflows
- Improving website functionality and customer experience
- Complying with applicable legal obligations
Our SMS communications are intended for customer inquiries, scheduling, appointment coordination, and other service-related communications.
We do not use customer information for third-party promotional campaigns or sell customer contact information.
4. SMS & Communications
SMS Messaging Program
Happy Planet Cleaning Services may use SMS text messaging to communicate with customers and prospective customers who have provided appropriate consent.
Our messaging program is designed to support customer inquiries, estimates, appointment scheduling, service coordination, and related customer service activities.
How Customers Opt In
Customers may provide consent to receive SMS communications by affirmatively selecting an optional SMS consent checkbox on a website inquiry or appointment booking form, or through another documented method that clearly communicates the purpose of the text messages and obtains appropriate consent.
When an SMS consent checkbox is used, it must be optional and must not be preselected.
Consent to receive automated SMS communications is not assumed merely because a customer provides a telephone number or submits an inquiry.
Types of SMS Messages
Customers who opt in may receive:
- Responses to cleaning inquiries
- Estimate and appointment confirmations
- Appointment reminders
- Quote follow-ups
- Arrival and service-day updates
- Scheduling changes
- Customer service responses
- Other communications directly related to requested cleaning services
These messages are transactional, informational, or customer-service-related in nature.
The SMS program described in this policy does not include unsolicited promotional text messages.
Message Frequency
Message frequency may vary based on customer inquiries, appointments, scheduled cleanings, and ongoing service needs.
Message and Data Rates
Message and data rates may apply. Charges depend on the recipient's mobile carrier and wireless service plan.
Consent Is Not a Condition of Purchase
Consent to receive SMS text messages is not a condition of purchasing or receiving cleaning services from Happy Planet Cleaning Services.
Customers may communicate with us through email or telephone without subscribing to automated SMS communications.
SMS Opt-Out
Customers may opt out of SMS messages at any time by replying STOP to any text message received from Happy Planet Cleaning Services.
After an opt-out request is processed, no additional messages will be sent under that messaging program, except a permissible confirmation of the opt-out or messages otherwise allowed by applicable law.
SMS Help and Support
Customers may reply HELP to an SMS message for assistance.
Additional support is available at:
Email: info@hpcleaningservices.com
Phone: (408) 217-2782
SMS Consent and Privacy Protection
Happy Planet Cleaning Services treats mobile telephone numbers and SMS consent records as protected customer information.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
We do not sell, rent, transfer, or provide SMS opt-in information to outside organizations for advertising, lead generation, or promotional campaigns.
SMS opt-in consent is specific to communications from Happy Planet Cleaning Services and does not authorize independent marketing communications from other organizations.
Email and Telephone Communications
Happy Planet Cleaning Services may communicate by email or telephone in response to customer inquiries, appointment requests, quotes, and active service relationships.
Customers may request that we discontinue nonessential communications by contacting us using the information provided in this Privacy Policy.
5. Data Sharing Policy
Happy Planet Cleaning Services is committed to protecting customer information and maintaining clear limitations on how that information may be disclosed.
We do not sell customer personal information or leads.
We do not rent customer personal information or leads.
We do not share customer contact information or leads with outside organizations for their independent marketing or promotional use.
We do not share SMS consent with affiliates or third parties for marketing purposes.
The following SMS privacy protection applies:
"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
For clarity, the preceding restriction on SMS opt-in data and consent is subject only to the exception for aggregators and providers necessary to deliver text messaging services, as stated in Section 4.
We may disclose limited personal information under the following circumstances:
Service Providers
Authorized technology and service providers may process customer information only as necessary to support our business operations, such as customer relationship management, communications delivery, appointment scheduling, website functionality, and customer support.
Such processing does not authorize independent marketing use of customer information.
Legal Obligations
We may disclose information when reasonably necessary to comply with applicable law, lawful legal process, or valid government requests, or to protect legal rights and safety.
Customer-Directed Disclosures
We may disclose information when specifically requested or authorized by the customer, subject to applicable laws and the SMS consent restrictions described in this policy.
Happy Planet Cleaning Services does not provide customer contact lists to advertising companies, data brokers, or other businesses for independent promotional purposes.
SMS opt-in information and consent records are never sold or rented.
6. Cookies & Tracking Technologies
Our website may use cookies or similar technical mechanisms that are necessary for website functionality, session management, form processing, appointment booking, or security.
Cookies are small data files that websites may place on a visitor's device.
Depending on the website's technical configuration, cookies or similar technologies may support:
- Basic website operation
- Website security and reliability
- Contact and inquiry form functionality
- Appointment booking sessions
- Remembering website preferences
- Understanding technical website performance
Happy Planet Cleaning Services does not currently run paid advertising campaigns.
We do not represent that advertising tracking pixels or optional analytics technologies are active on our website.
Visitors may manage or restrict cookies through their browser settings. Disabling certain cookies may affect website functionality.
If optional analytics, advertising pixels, or other tracking technologies are implemented in the future, we will update our disclosures and obtain any consent required by applicable law.
7. Data Security Practices
Happy Planet Cleaning Services takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, alteration, disclosure, misuse, or loss.
These measures may include:
- Access restrictions to customer records and communication systems
- Authentication requirements for authorized system users
- Use of established technology service providers
- Appropriate safeguards for stored customer information
- Limiting access to information based on legitimate business needs
- Reviewing and maintaining customer communication preferences
- Using available security features provided by our technology platforms
Customer information may be processed through secured systems operated by our service providers.
Although we take reasonable steps to protect customer information, no website, electronic communication, or data storage system can be guaranteed to be completely secure.
We encourage customers not to send sensitive financial information, account passwords, or other highly confidential information through ordinary SMS or email communications.
8. Data Retention
Happy Planet Cleaning Services retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention considerations include:
- Responding to customer inquiries
- Providing requested cleaning services
- Managing upcoming and completed appointments
- Maintaining necessary customer service records
- Resolving questions or disputes
- Complying with applicable legal, tax, and recordkeeping requirements
- Documenting SMS consent and opt-out requests
Information that is no longer reasonably necessary will be deleted, anonymized, or otherwise handled in accordance with applicable legal requirements and our records-management practices.
SMS consent records and opt-out information may be retained as reasonably necessary to demonstrate compliance and honor customer communication preferences.
Customers may request deletion of eligible personal information by contacting info@hpcleaningservices.com.
Certain information may need to be retained when required or permitted by law.
9. Third-Party Services
Happy Planet Cleaning Services uses GoHighLevel, also known as HighLevel, as its primary customer relationship management and business communications platform.
GoHighLevel functions as a technology platform and data processor supporting our business operations.
Through GoHighLevel, Happy Planet Cleaning Services may manage:
- Customer contact records
- Website inquiry and contact forms
- Quote requests and service inquiries
- Customer conversations and communication history
- SMS communications
- Email communications
- Telephone communication workflows
- Appointment and estimate scheduling
- Customer follow-up and automation workflows
- Communication preferences and consent records
GoHighLevel and its authorized infrastructure and communications providers may process information as necessary to deliver contracted technology and communications services.
These providers are not authorized by Happy Planet Cleaning Services to use customer information for independent promotional or marketing purposes.
SMS opt-in data and consent are not provided to unrelated third parties for marketing. Any processing by text messaging aggregators or providers is limited to supporting the messaging services and related operational requirements.
GoHighLevel maintains its own privacy policy at:
https://www.gohighlevel.com/privacy-policy
Our use of GoHighLevel does not change Happy Planet Cleaning Services' commitment to protecting customer information.
We do not independently authorize GoHighLevel or other service providers to sell our customer contact information or use our customers' SMS opt-in consent for unrelated marketing.
10. Your Rights & Choices
Happy Planet Cleaning Services respects customers' rights concerning their personal information.
Depending on applicable law, customers may have the right to:
- Request access to personal information we maintain about them
- Request corrections to inaccurate information
- Request deletion of eligible personal information
- Withdraw previously provided communication consent
- Opt out of SMS communications
- Request information about how personal data is used
- Request limitations on certain uses of personal information where applicable
California residents may have additional privacy rights under applicable California law.
Where California privacy statutes apply to Happy Planet Cleaning Services, we will honor the rights and obligations established by those laws, including applicable rights of access, correction, deletion, and information about data processing.
We do not sell customer personal information or leads, or disclose them for cross-context behavioral advertising.
We will not unlawfully discriminate against customers for exercising applicable privacy rights.
To submit a privacy request, contact:
We may take reasonable steps to verify a request before providing access to, correcting, or deleting personal information.
We will respond in accordance with applicable law.
11. Opt-Out Instructions
Customers have choices regarding communications from Happy Planet Cleaning Services.
SMS Text Messages
Reply STOP to any SMS message to opt out of further messages under that messaging program.
SMS Assistance
Reply HELP to a text message or contact info@hpcleaningservices.com.
Email Communications
Customers may request removal from nonessential email communications by replying to an email or contacting us directly.
Telephone Communications
Customers may request that we discontinue nonessential telephone communications by calling (408) 217-2782 or emailing info@hpcleaningservices.com.
Privacy and Data Requests
Customers may request information, corrections, or eligible deletion of personal data using the contact information provided below.
Withdrawal of SMS consent does not prevent customers from receiving requested cleaning services or using other available communication channels.
12. Children's Information
Happy Planet Cleaning Services' website and cleaning services are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian authorization.
If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information in accordance with applicable law.
Parents or legal guardians who believe a child has provided personal information may contact us at info@hpcleaningservices.com.
13. Changes to This Policy
Happy Planet Cleaning Services may update this Privacy Policy periodically to reflect changes in our business operations, technology services, communication practices, or applicable legal requirements.
When updates are made, the revised policy will be published on our website with an updated effective or revision date.
Material changes to the handling of personal information will be communicated as required by applicable law.
Any future changes to our SMS messaging practices will remain subject to applicable consent requirements.
An update to this Privacy Policy does not, by itself, constitute consent to receive new categories of SMS communications.
Customers are encouraged to review this Privacy Policy periodically.
14. Contact Information
For questions about this Privacy Policy, personal information, data protection practices, SMS messaging consent, or privacy-related requests, please contact:
Happy Planet Cleaning Services
5290 Larchwood Dr
San Jose, CA 95118
United States
Phone: (408) 217-2782
Email: info@hpcleaningservices.com
Website: https://www.hpcleaningservices.com
We welcome privacy questions and will make reasonable efforts to address inquiries promptly and in accordance with applicable law.
Last updated November 3, 2026. See also: Terms of Service.