Welcome to Happy Planet Cleaning Services. These Terms of Service (“Terms”) govern your access to and use of our website, quote request services, appointment scheduling, communications, and related services provided by Happy Planet Cleaning Services (“we,” “us,” or “our”).
Our website is located at https://www.hpcleaningservices.com.
By accessing our website, submitting an inquiry, scheduling an estimate, or purchasing our cleaning services, you agree to these Terms.
Please read these Terms carefully. If you do not agree, please discontinue use of our website and services.
1. Agreement to Terms
These Terms establish the conditions under which visitors, prospective customers, and customers may access and use the website and services of Happy Planet Cleaning Services.
By using our website or engaging our services, you acknowledge that you have read and understood these Terms and agree to comply with applicable laws and regulations.
Additional quotes, service agreements, or written service arrangements may apply when customers book cleaning services.
In the event of a conflict between these general Terms and a separately agreed service arrangement, the specific service arrangement will control with respect to the services covered by that agreement, unless otherwise stated.
Providing your contact information or accepting these Terms does not automatically constitute consent to receive automated SMS messages.
2. Description of Services
Happy Planet Cleaning Services provides residential cleaning services for customers primarily located in San Jose, California, and nearby Silicon Valley cities.
Our services may include:
- Recurring house cleaning
- Deep cleaning
- Move-in and move-out cleaning
- Window washing
- Carpet, rug, and upholstery cleaning
- Estimates and service scheduling
- Customer support and service-related communications
Our website allows prospective customers to learn about our services, request information, submit quote requests, and schedule appointments or estimates.
All cleaning services are subject to availability, home and service requirements, mutually agreed service arrangements, and any applicable written contract.
Submitting an inquiry or scheduling an estimate does not guarantee availability or constitute a confirmed cleaning appointment.
3. User Responsibilities
When using our website or requesting services, you agree to:
- Provide accurate and current contact information.
- Supply truthful service details, including the address, home size, condition, and service requirements.
- Notify us of material changes to your appointment or contact information.
- Use our website and communications systems for legitimate purposes.
- Respect our staff, customers, and service providers.
- Comply with applicable laws and regulations.
- Provide a telephone number that you are authorized to use when requesting communications.
Customers are responsible for reviewing quotes, confirming service requirements, telling us about pets, access instructions, fragile items, and product sensitivities, and understanding the terms of any service arrangement before booking services.
Happy Planet Cleaning Services is not responsible for delays or service issues caused by materially inaccurate or incomplete information provided by customers, except as otherwise required by law or agreed in writing.
4. Acceptable Use
Visitors and customers agree not to misuse our website, forms, booking tools, or communications systems.
Prohibited activities include:
- Submitting false, fraudulent, or misleading information.
- Attempting unauthorized access to website systems or customer information.
- Interfering with website functionality or communications services.
- Transmitting malicious code, spam, or harmful content.
- Using our website for unlawful purposes.
- Impersonating another person or organization.
- Using automated systems to submit excessive or fraudulent inquiries.
- Copying or distributing protected website content without authorization.
We reserve the right to restrict access to our website or services when reasonably necessary to protect our operations, customers, security, or legal rights.
5. Appointments, Payments & Billing
Cleaning services may require a quote, service agreement, or other payment arrangements before an appointment is confirmed.
Pricing may depend on factors such as:
- Type of cleaning and location
- Home size and condition
- How often service is scheduled
- Staffing and time required
- Equipment and supplies needed
- Additional services requested
All pricing, deposits, payment schedules, cancellation provisions, and refund terms will be communicated through the applicable quote, invoice, or service arrangement.
Customers are responsible for payments according to the terms accepted when booking services.
Any applicable taxes, service charges, or additional expenses will be identified in the relevant service agreement or invoice.
Unless otherwise required by law, changes, cancellations, and refunds will be governed by the customer's applicable service arrangement.
Happy Planet Cleaning Services does not guarantee that prices or availability presented in general website content will remain unchanged.
6. SMS Messaging Terms
6.1 SMS Messaging Program Description
Happy Planet Cleaning Services offers an SMS text messaging program for customers and prospective customers who affirmatively opt in to receive text communications.
When you opt in, you may receive text messages concerning:
- Responses to cleaning inquiries
- Estimate and appointment scheduling and confirmations
- Appointment reminders
- Estimates and quote follow-ups
- Arrival and service-day updates
- Changes to scheduled appointments
- Responses to customer service questions
- Other informational messages related to cleaning services you have requested
Our SMS messaging program is intended for informational, transactional, and customer-service communications.
It does not include unsolicited marketing or third-party promotional text messages.
6.2 SMS Consent and Enrollment
By affirmatively opting in to our SMS messaging program, you authorize Happy Planet Cleaning Services to send text messages to the mobile phone number you provide, consistent with the consent disclosure presented when you enroll.
You may opt in by selecting an optional, unchecked SMS consent checkbox on a website inquiry or appointment booking form or through another documented consent process.
Providing your mobile phone number, submitting a website form, or agreeing to these Terms does not, by itself, constitute consent to receive automated SMS messages.
Consent to receive SMS text messages is not a condition of purchasing any goods or services from Happy Planet Cleaning Services.
You may request cleaning services and communicate with us by telephone or email without enrolling in our automated SMS messaging program.
6.3 Message Frequency
Message frequency varies according to your inquiries and scheduled appointments.
You will receive messages at a frequency that varies based on your cleaning inquiries, appointment scheduling, and customer service needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Messages are generally associated with a specific customer inquiry, estimate, appointment, or active service relationship.
6.4 Message and Data Rates
As always, message and data rates may apply for any messages sent to you from us and to us from you.
These charges are determined by your wireless service provider and mobile service plan.
Happy Planet Cleaning Services is not responsible for wireless carrier messaging or data charges.
6.5 Opt-Out Instructions
You can cancel the SMS service at any time. Just text "STOP" to (408) 217-2782. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us under that messaging program. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
You may also contact us by email to request assistance with your communication preferences.
6.6 Help Instructions
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@hpcleaningservices.com.
You may also contact our business at (408) 217-2782.
6.7 Carrier Liability Disclaimer
Carriers are not liable for delayed or undelivered messages.
SMS message delivery may be affected by carrier availability, mobile device settings, service interruptions, network conditions, or other circumstances outside our control.
Happy Planet Cleaning Services does not guarantee uninterrupted or error-free delivery of text messages.
Customers should not rely exclusively on SMS communications for urgent or time-sensitive changes to appointments.
6.8 SMS Privacy and Data Protection
Happy Planet Cleaning Services respects the privacy of customers who enroll in our messaging program.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
SMS consent records and mobile telephone numbers will not be sold, rented, or provided to outside organizations for independent marketing or promotional purposes.
Authorized messaging service providers may process information only as necessary to operate and deliver the messaging service.
6.9 Privacy Policy Reference
If you have any questions regarding privacy, please read our privacy policy: https://www.hpcleaningservices.com/privacy-policy
Our Privacy Policy explains how customer information and SMS consent records are collected, used, stored, and protected.
6.10 Changes to SMS Participation
You may withdraw your SMS consent at any time using the opt-out instructions above.
Withdrawal of SMS consent does not affect your ability to request cleaning services, schedule estimates through other available channels, or communicate with our team by telephone or email.
If our SMS messaging purposes materially change, we will obtain any additional consent required by applicable law before sending messages outside the scope of the original consent.
7. Email and Telephone Communications
Happy Planet Cleaning Services may communicate with customers and prospective customers through email and telephone in connection with legitimate business activities.
These communications may include:
- Responding to inquiries
- Discussing cleaning requirements
- Confirming appointments
- Preparing or reviewing quotes
- Coordinating appointment logistics
- Providing customer service and support
We use GoHighLevel as a customer relationship management and communications platform to help manage customer information, communications, scheduling, and service workflows.
GoHighLevel supports email, telephone, SMS, appointment scheduling, and communication automation features. Depending on the communications services in use, its platform may also support voicemail functionality.
We will obtain consent where required by applicable law before sending automated communications.
Customers may request that nonessential communications be discontinued by contacting info@hpcleaningservices.com.
Consent to receive SMS messages is managed separately from consent for other types of communications.
8. Privacy and Personal Information
Your privacy is important to Happy Planet Cleaning Services.
Our collection, processing, retention, and protection of personal information are described in our Privacy Policy.
The Privacy Policy is available at:
https://www.hpcleaningservices.com/privacy-policy
We use customer information for legitimate cleaning-related business purposes, including inquiries, scheduling, quotes, appointment coordination, and customer support.
Happy Planet Cleaning Services does not sell customer leads or personal contact information.
We do not provide customer contact information to third parties or affiliates for independent promotional purposes.
SMS opt-in information and consent are not disclosed for third-party marketing.
Our authorized technology service providers may process limited customer information when necessary to deliver the services described in our Privacy Policy.
9. Third-Party Technology and Service Providers
Happy Planet Cleaning Services uses GoHighLevel as its primary customer relationship management, communications, and automation platform.
The platform may be used to manage:
- Customer inquiry forms
- Contact and customer records
- Appointment scheduling
- Email communications
- SMS messaging
- Telephone communication workflows
- Customer conversation histories
- Customer service processes
- Automated appointment and inquiry follow-ups
GoHighLevel and authorized communications infrastructure providers may process information necessary to support these functions.
Such processing does not authorize these providers to use our customers' information for independent marketing campaigns.
Third-party technology services may occasionally experience interruptions, maintenance, or other operational limitations.
To the extent permitted by applicable law, Happy Planet Cleaning Services is not responsible for service disruptions outside its reasonable control.
Our use of third-party technology remains subject to the privacy commitments described in our Privacy Policy.
10. Intellectual Property
The content available through the Happy Planet Cleaning Services website, including original text, photographs, graphics, logos, branding, website design, and other creative materials, is owned by Happy Planet Cleaning Services or used with appropriate permission, except where otherwise indicated.
Visitors may view website content for personal, informational, and legitimate business inquiry purposes.
Without prior written authorization, visitors may not:
- Reproduce substantial portions of protected website content.
- Use our business name or branding in a misleading or unauthorized manner.
- Republish or commercially distribute our original materials.
- Represent our photographs or creative work as their own.
Nothing in these Terms grants ownership or licensing rights to our intellectual property beyond the limited permission necessary to access and use our website.
11. Disclaimers
Happy Planet Cleaning Services makes reasonable efforts to provide accurate and current information about its services.
However, website content is provided for general informational purposes and may change without advance notice.
Service availability, pricing, scheduling, and service arrangements may vary based on customer requirements and operational circumstances.
Website descriptions and photographs are illustrative and do not guarantee that every displayed result or service option will be available for every home.
We do not guarantee that our website or online scheduling services will always be uninterrupted, error-free, or available.
To the fullest extent permitted by applicable law, the website is provided on an "as available" basis without warranties beyond those required by law.
Any express promises contained in an agreed service arrangement remain subject to that agreement.
Nothing in this section limits consumer rights or warranties that cannot legally be excluded.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Happy Planet Cleaning Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use of our website or its general informational content.
These limitations may include losses resulting from temporary website unavailability, transmission delays, or technical interruptions beyond our reasonable control.
For claims arising from use of the website independently of a paid service arrangement, our liability will be limited to the extent permitted by applicable law.
Claims relating to purchased cleaning services will be governed by the applicable service arrangement and governing law.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury, statutory consumer protections, or other liabilities that cannot legally be limited or excluded.
13. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Happy Planet Cleaning Services and its representatives against third-party claims, damages, and reasonable expenses arising directly from:
- Your unlawful use of our website.
- Your intentional misuse of our systems or services.
- Your violation of another party's rights through content you submit.
- Your material breach of these Terms that results in a third-party claim.
This provision does not require you to indemnify Happy Planet Cleaning Services for its own negligence, misconduct, or violations of applicable law.
This section does not override any different indemnification provisions contained in an agreed service arrangement.
14. Termination and Suspension
Happy Planet Cleaning Services reserves the right to restrict or terminate access to website functionality when reasonably necessary because of:
- Fraudulent or unlawful activity
- Security threats
- Abuse of inquiry or booking systems
- Material violations of these Terms
- Conduct that interferes with our ability to provide services
We may also discontinue or modify website features when reasonably necessary for operational or business reasons.
Termination of access to the website does not automatically cancel existing scheduled services.
Cancellation or termination of confirmed cleaning services will be handled according to the applicable service arrangement and governing law.
Customers may discontinue use of our website at any time.
Customers may separately opt out of SMS communications by replying STOP, as described in Section 6.
15. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the State of California, without regard to conflict-of-law principles.
Any disputes relating to these Terms will be subject to applicable California law and the jurisdiction of courts with appropriate authority, unless a separate enforceable agreement provides otherwise.
Nothing in these Terms limits rights or remedies provided by applicable consumer protection laws.
16. Changes to Terms
Happy Planet Cleaning Services may revise these Terms periodically to reflect changes in services, technology, business practices, or legal requirements.
Updated Terms will be published on our website with a revised "Last Updated" date.
Where applicable law requires additional notice or consent for material changes, we will provide such notice or seek such consent.
Changes to these Terms do not automatically expand a customer's previously granted SMS messaging consent.
Continued use of our website after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
Existing service arrangements will remain subject to their applicable contractual provisions unless properly amended.
17. Contact Information
If you have questions about these Terms of Service, our cleaning services, appointments, billing arrangements, or customer communications, please contact:
Happy Planet Cleaning Services
5290 Larchwood Dr
San Jose, CA 95118
United States
Phone: (408) 217-2782
Email: info@hpcleaningservices.com
Website: https://www.hpcleaningservices.com
Privacy Policy: https://www.hpcleaningservices.com/privacy-policy
For SMS program assistance, reply HELP to a message or contact us by email.
To unsubscribe from SMS communications, reply STOP.
Last updated November 3, 2026. See also: Privacy Policy.